“We Found Noodles & Curry In Kettles” - Hotel Explains Why Trashed Rooms Delay Staycay Check-In
It’s a “race against time” to get rooms ready for incoming occupants after “nightmare guests” dirtied the place.
It’s a bad day when the hotel concierge cries. We had been waiting for almost an hour to check in for our staycation at a local hotel when the young woman abruptly walked off, wiping at her tears. She had been attending to an irate guest who wanted to know why there were no available rooms at check-in time. A long line of restless people awaited their turn to ask her the same question.
Her superior watched her leave empathetically, as he continued dealing with a woman who insisted on making changes to her booking. Their conversation lasted for over 20 minutes. The queue grew even more restless. Tempers ran high as the hotel’s severely understaffed counters struggled to assign guests to available rooms.
“There’s not enough staff to clean the rooms,” a tired-looking manager told us. Later, we would see her carrying bed sheets out of a room together with the housekeeping staff. “Marathon, marathon,” she joked to us.
Wait, is this a relaxing staycay or an airline office after Omicron-cancelled flights?
At around 5.30pm, over two hours after the official check-in time, we finally got our room. It smelled musty, and the tables were decorated with a fine layer of dust. Our TV wouldn’t power on. Should have stayed home, we thought.