The first thing that strikes us when we stroll through the grey turnstiles at the Amazon Fulfillment Centre is not how neat it is (it is very, as one would expect), but how… tranquil it seems. Who knew that the home of Amazon.sg (just launched here in October), a cavernous, labyrinthine 170,000 sq ft space in an industrial area in far-flung Toh Guan, would be such a picture of calm? It is also unusually quiet, despite this being a hub where hundreds of employees handle hundreds of thousands of products. Everything seems to be running like clockwork, it’s all under control, and there’s a sort of orderliness that would certainly please any control freak.

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