Winnie Hsin’s 2020 Concert Was Postponed And Eventually Cancelled Last Year, But Fans Still Have Not Received Their Refunds

However, we’re well into April now, and it appears that fans have not gotten their refunds yet. Their attempts to contact the organiser, Deep Joy, have gone unanswered as well.

Deep Joy is primarily a motion picture distributor in Taiwan, though they do organise concerts too.

When contacted for a comment, Winnie’s management agency shared that they were helpless as well. They acknowledged that they’ve received queries from fans who have been unable to get in contact with the concert organiser.

“With regards to ticket refunds, the organisers told us that they will handle everything and make full refunds to everyone. Winnie was invited to perform [by the organisers], with regards to queries about ticket sales, it was all handled by the organisers and the ticketing agency. For this matter, you’ll need to find the organiser to handle it,” they said.

Thankfully, media outlets managed to reach the general manager of Deep Joy, who shared that a large number of film releases and concerts were negatively affected by the pandemic. Therefore, the company has had to tighten its purse strings, delaying their efforts to refund concertgoers who purchased tickets.

The organiser then apologised for any delays, and promised that they will issue refunds to the affected fans “as soon as possible, beginning from early May”.

Photos: PBE Media, Winnie Hsin/Instagram, 海樂大舞台/Facebook