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Matilda Tao Offers To Treat Customers Who Complained About The “Cold & Undercooked” Food At Her Newly-Opened Mala Stall

Now that's what we call service recovery.

-min read
Matilda Tao Offers To Treat Customers Who Complained About The “Cold & Undercooked” Food At Her Newly-Opened Mala Stall

Taiwanese host Matilda Tao, 52, recently started a food kiosk business selling mala food called Laa Cup Cup.

Located at the basement of the bustling Shin Kong Mitsukoshi Taipei Nanxi Store 3 department store (yes, it's a real mouthful), the stall attracted long queues and waits of up to an hour on opening day.

Unfortunately, since it was the first day of business, there were a lot of teething problems and customers certainly didn't hide their displeasure with many going online to complain about “staff getting orders wrong”, “undercooked noodles” and “cold food”.

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