Matilda Tao Offers To Treat Customers Who Complained About The “Cold & Undercooked” Food At Her Newly-Opened Mala Stall
Now that's what we call service recovery.
Taiwanese host Matilda Tao, 52, recently started a food kiosk business selling mala food called Laa Cup Cup.
Located at the basement of the bustling Shin Kong Mitsukoshi Taipei Nanxi Store 3 department store (yes, it's a real mouthful), the stall attracted long queues and waits of up to an hour on opening day.
Unfortunately, since it was the first day of business, there were a lot of teething problems and customers certainly didn't hide their displeasure with many going online to complain about “staff getting orders wrong”, “undercooked noodles” and “cold food”.