Clarke Quay’s Seafood Paradise Offering 50% Off Promo For Recently Viral Alaskan King Crab
Clarke Quay restaurant Seafood Paradise recently went viral after a Japanese tourist claimed that she was overcharged for a chilli crab dish there last month.
Junko Shinba alleged that the restaurant’s staff had recommended ordering live Alaskan king crab — famed for its gigantic size and sweet, succulent flesh — for S$30, but did not explain that the price was for 100g of crab.
The tourist’s dining party ordered a 3.5kg crustacean, and were shocked when they were later presented with a S$938 bill for their crab dish, reported AsiaOne.
Shinba, who also claimed that her party was not informed of the total weight of the crab before it was cooked and served, later asked a waiter to call the police.
The incident ended with a man from Shinba’s party paying the bill with his credit card, with the restaurant offering a S$107.40 goodwill discount equivalent to about 400g of the premium crab.
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Paradise Group refutes claims
Seafood Paradise’s parent company Paradise Group later issued a refutation with CCTV footage evidence on social media, stating that it was “deeply upset” by the accusations.
It clarified: “Seafood Paradise staff communicated twice to the customers that the price of the Alaskan King Crab was the same as the Scotland Snow Crab, while pointing to the menu.
The price of the Scotland Snow Crab was clearly indicated as $26.80 per 100g on the menu. The staff also informed customers the total weight of the Alaskan King Crab was 3.5kg.
To prevent any miscommunication, they even brought the whole live Alaskan King Crab to the table before preparation. Customers were seen taking photos and even selfies with the live Alaskan King Crab.”
50 per cent off promotion
Seafood Paradise announced today (Sept 29) that it is bringing back its 50 per cent off live Alaskan king crab promotion from Oct 3 to Nov 19.
The seasonal price for the crab is fixed at $26.80 per 100g during the promotional period, before the discount.
The offer is exclusively for Maybank credit and debit cardholders as well as Paradise Gourmet Rewards members, and available at the restaurant’s Clarke Quay and VivoCity outlets.
Customers can choose their preferred preparation method for the crabs, including options like Singapore-Style Chilli, White Pepper, Creamy Butter and Salted Egg Yolk.
If you do some quick maths, this means that the Japanese tourist’s restaurant bill would have been S$469 (instead of S$938) if she had dined there during the promotional period. Pity.
8days.sg checked with Paradise Group on the coincidental timing of the promotion, which was announced just a week after the bill incident went viral online.
According to its PR rep, the promotion “was planned much earlier and is scheduled to launch in October.” So if you’re curious about this now-viral crab, that would be, erm, a good time to try it?
Seafood Paradise, two outlets including #01-03 Blk A, 3A River Valley Rd, S179020. Tel: 6379-9410. www.paradisegp.com
Photos: Paradise Group
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