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F&B Boss Says "Wrongful" Refund Requests For Food Orders Common Across Delivery Platforms

His customer requested a refund for missing cabbage in their order, with a photo of half-eaten food.

F&B Boss Says "Wrongful" Refund Requests For Food Orders Common Across Delivery Platforms

In these pandemic times, food delivery is a convenient benefit for both eateries and customers. Unless there’s a wrong order, which sometimes results in a headache for everyone involved.

In a recent Facebook post, F&B boss Charles Ng, who runs eight-year-old healthy bento cafe Lean Bento, highlights his plight of dealing with a tricky refund request from a customer.


The 44-year-old wrote: “Liars pants on fire [sic]. Food delivery platforms run a business WITH local F&Bs [sic]. It’s synergistic. Truth be told, the refund process is in need of a rational overhaul so that more local F&Bs can avoid a fateful death from the pandemic.”

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