There are many accounts of dismal customer service these days, but here’s a wholesome story of a restaurant that goes above and beyond to provide a good experience.
In a heartwarming post on Facebook group Halal Cafe & Restaurants in Singapore, netizen Joan Teng recounted her visit to Al-Azhar Restaurant’s Bukit Timah branch.
The Muslim-friendly restaurant is a well-known supper spot that serves a wide variety of dishes ranging from Thai-Muslim mains to prata, biryani and Western food.
No part of this story or photos can be reproduced without permission from 8days.sg.
1of3
Restaurant left out fried rice order
Joan started her post by thanking Al-Azhar staff Faim “for contacting me and sending us the seafood fried rice all the way from Bukit Timah to Pasir Ris. You guys are awesome.”
For context, she explained that she and her husband had dropped by the restaurant at Cheong Chin Nam Road for a drink and decided to tapow dinner for their kids.
The couple ordered tandoori naan, butter chicken and seafood fried rice for takeaway, and headed home to Pasir Ris with their packed food.
She recalled: “When we reached home 7ish and realised that they missed out the fried rice [sic]. So I called and told them about it. They offered to cook one for me and asked if I will go pick up. I said no because I’m already home at Pasir Ris and too far for me to go back.”
2of3
Photo: Google Maps/ Simon Y
“Called and offered to send the fried rice”
Instead of issuing a standard refund, the restaurant staff named Faim called Joan and “offered to send the fried rice to our home.”
Joan added: “I told him it’s ok. I will take a refund. But he insisted that he will deliver to our home. Almost an hour later, he delivered our fried rice to our doorstep. Alhamdulillah.”
3of3
Photo: Google Maps/ Kenneth Chan
Impressed, she decided to highlight the restaurant’s good service recovery on Facebook. She wrote: “Kudos to the excellent customer service. We are really grateful and impressed with your quick action and deliver our dinner with no hesitation. You guys are really commendable in your customer services [sic]. Tall order for sure! Big thank you again!”
Al-Azhar Restaurant, three outlets include 11 Cheong Chin Nam Rd, S599736. Open daily 8am-2am. www.al-azhar.com
No part of this story or photos can be reproduced without permission from 8days.sg.
I consent to the use of my personal data by Mediacorp and the Mediacorp group of companies (collectively “Mediacorp”) to send me notices, information, promotions and updates including marketing and advertising materials in relation to Mediacorp’s goods and services and those of third party organisations selected by Mediacorp, and for research and analysis, including surveys and polls.
Proof that Eason does not lip sync.
To read the full story, click the link in our bio.
https://www.8days.sg/entertainment/asian/eason-chan-bug-flew-mouth-spit-out-835441
This chef cooks up halal Western dishes in a claypot!
📍Super Cheesy Western Claypot Pasta
Lepak One Corner @ Sengkang
326 Anchorvale Road,
#01-01 Singapore 540326
Qi Yuwu, Vivian Lai & Ann Kok cringed when they saw their Star Search clips
chenhanwei1969 @veravivian ann_kok @qiyuwu @juin66 #justswipelah #buzzswipe
Pompette’s owner says 80% of his customers are students from nearby schools in the area.
📍Pompette
144 Upper Bukit Timah Road
#01-11B, Singapore 588177
We're sure many parents of young kids can relate to this.
Tap link in bio to read more.
https://www.8days.sg/entertainment/asian/myolie-wu-son-wave-back-16-times-first-day-school-835211
“We make our soft serve in small batches, and it takes about 40 minutes for each tub,” says Pompette’s owner Mark Lim.
📍Pompette
144 Upper Bukit Timah Road
#01-11B, Singapore 588177
Bai Huining aka Xiao Bai will visit 10 Haidilao locations here from September 23 to 27.
To read the full story, click the link in our bio.
https://www.8days.sg/entertainment/local/haidilao-malaysia-waitress-xiao-bai-singapore-perform-dance-battle-835216
Oh, the things dads would do for their daughters.
https://www.8days.sg/entertainment/asian/wu-chun-queue-7-hours-daugter-see-taylor-swift-london-835006
“Our customers have been eating our kuehs for three generations. The taste has remained the same all these years, and we are very proud of it,” says 3rd-gen owner Loh Choon Huay.
📍Jalan Kukoh Teochew Kuehs
1 Jln Kukoh, #01-19/01-20,
Singapore 161001
“I think my Italian chef might get a heart attack when he sees this,” laughs owner and celeb chef Willin Low. Link in bio to read more
📍Pastaro Bistro
36H Dunearn Rd,
Chancery Court, #02-45
Singapore 309433
https://tinyurl.com/23tkrb5x
How hard is it to simply bow to the deer like everyone else?
To read the full story, click the link in our bio.
https://www.8days.sg/entertainment/asian/male-tourist-scolded-use-feet-disturb-deer-nara-japan-835031
You May Also Like
Content is loading...
This browser is no longer supported
We know it's a hassle to switch browsers but we want your experience with 8 Days to be fast, secure and the best it can possibly be.